Returns & Exchanges
At Moment, we want you to savor every bite; if our products don't meet your expectations, we offer a 30-day satisfaction guarantee. Due to the perishable nature of our food items, we provide full refunds or replacements for any quality issues or shipping damage.
Verify Your Order
Locate your order number and confirm that your items were delivered within the last 30 days to qualify for a return or replacement.
Contact Support
Email our Moment Care Team with your order details and a brief explanation of why the product didn't meet your standards.
Submit Photo Evidence
For items damaged during transit or quality discrepancies, please attach a clear photo to your email to help us improve our packaging.
Receive Refund or Credit
Once approved, we will issue a full refund to your original payment method or provide store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing